Bathify offers a 30 day return policy on its items from the date they are received.* If you are not satisfied with your purchase Bathify will accept returns, as long as the items in question are unused, have not been installed, and are still in their original packaging.
In order to open a return ticket please contact us at info@bathify.ca with your receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. All return shipping costs and tracking of products is the responsibility of the customer.
If for any reason your item(s) arrive(s) back to our warehouse damaged or used, we have the right to refuse the refund or issue a partial refund.
Return shipping may be arranged by the customer, or by us. If you wish to proceed with our return shipping carrier, the return shipping costs will be deducted from your refund.
*Returns may vary by brand. Returns are not accepted for certain sanitary products such as toilet seats.
Returns by Brand
Riobel:
A returns request must be placed within 30 days of receiving the merchandise. Requests are required to be in writing and need to be approved by Bathify. Returns are subject to a 25% restocking fee per item plus all shipping costs related to returning the merchandise to Bathify.
The merchandise being returned is required to be packed in its original protective packaging and placed in the original box. Any damaged, installed, or non-resalable goods may be rejected from a return.
Cutler:
A returns request should be placed within 30 days of receiving the merchandise.
Requests are required to be in writing and need to be approved by Bathify. Returns are subject to a 25% restocking fee per item plus all freight costs related to returning the merchandise to Cutler Kitchen and Bath.
The merchandise being returned is required to be packed in its original protective packaging and placed in the original carton. Once the return has been authorized, Bathify requires that the merchandise be received within 45 days of the original authorization.
ICO Bath:
All goods returned through no fault of ICO will be charged a 25% restocking fee, and return shipping is the customer's responsibility. All returns must be notified to Bathify within 30 days of proof of purchase date. Any returns must have an approved RGA # marked clearly on the packaging. Return shipping must be arranged and paid for by the customer and must be in their original packaging and, where applicable, include all fixings, brackets and serial number cards. Any returns which appear damaged or incomplete upon arrival at our warehouse will not be accepted. Special order products and custom finishes are non-returnable items.
Kube Bath:
All shipments must be inspected for accuracy upon delivery or pick up. Damaged or missing products need to be reported immediately with pictures.
Consignees need to inspect the product upon delivery before signing anything from the driver. If the order is damaged by just looking at the pallet, please REFUSE the order and write damaged/refused on Proof of Delivery receipt if needed.
- If the package is in good condition but the product is damaged, please write damaged on the Proof of Delivery receipt
- If the consignee is unable to inspect the product upon delivery, please write “pending further inspection”. Consignees still need to inspect the product within 24 hours upon delivery and report any damages or defects.
- All damage/defects need to be reported immediately with pictures. Items reported damaged not noted on the Proof of Delivery will not be considered for re-shipment.
All returned products must be unused and uninstalled, in the original packaging, and include all original items including installation instructions. We do not accept returns for products that are used, installed, or damaged.
We apply a 25% restocking fee for the return of a product when:
- The package is damaged (ex. the mirror is good condition, but the box is damaged)
- The product is missing hardware (ex. missing mounting brackets)
- The order was delivered more than 30 days
Agua Canada:
All shipments must be inspected for accuracy upon delivery or pick up. Damaged or missing products need to be reported immediately with pictures.
Consignees need to inspect the product upon delivery before signing anything from the driver. If the order is damaged by just looking at the pallet, please REFUSE the order and write damaged/refused on Proof of Delivery receipt if needed.
- If the package is in good condition but the product is damaged, please write damaged on the Proof of Delivery receipt
- If the consignee is unable to inspect the product upon delivery, please write “pending further inspection”. Consignees still need to inspect the product within 24 hours upon delivery and report any damages or defects.
- All damage/defects need to be reported immediately with pictures. Items reported damaged not noted on the Proof of Delivery will not be considered for re-shipment.
All returned products must be unused and uninstalled, in the original packaging, and include all original items including installation instructions. We do not accept returns for products that are used, installed, or damaged.
We apply a 25% restocking fee for the return of a product when:
- The package is damaged (ex. the mirror is good condition, but the box is damaged)
- The product is missing hardware (ex. missing mounting brackets)
- The order was delivered more than 30 days
Vanity Art:
All shipments must be inspected for accuracy upon delivery or pick up. Damaged or missing products need to be reported immediately with pictures.
Consignees need to inspect the product upon delivery before signing anything from the driver. If the order is damaged by just looking at the pallet, please REFUSE the order and write damaged/refused on Proof of Delivery receipt if needed.
- If the package is in good condition but the product is damaged, please write damaged on the Proof of Delivery receipt
- If the consignee is unable to inspect the product upon delivery, please write “pending further inspection”. Consignees still need to inspect the product within 24 hours upon delivery and report any damages or defects.
- All damage/defects need to be reported immediately with pictures. Items reported damaged not noted on the Proof of Delivery will not be considered for re-shipment.
All returned products must be unused and uninstalled, in the original packaging, and include all original items including installation instructions. We do not accept returns for products that are used, installed, or damaged.
Tenzo
All goods returned through no fault of Tenzo will be charged a 25% restocking fee, and return shipping is the customer's responsibility. Any returns must have an approved RGA # marked clearly on the packaging. Return shipping must be arranged and paid for by the customer and must be in their original packaging and, where applicable, include all fixings, brackets and serial number cards. Any returns which appear damaged or incomplete upon arrival at our warehouse will not be accepted. Special order products and custom finishes are non-returnable items.
Caroma
All goods returned through no fault of Caroma will be charged a 25% restocking fee, and return shipping is the customer's responsibility. Return shipping must be arranged and paid for by the customer and must be in their original packaging and, where applicable, include all fixings, brackets and serial number cards. Any returns which appear damaged or incomplete upon arrival at our warehouse will not be accepted. All products, including toilets and toilet seats, must be entirely unused and uninstalled to be eligible for a return.
Please contact info@bathify.ca with any other related return questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damaged, defective, and missing products must be reported within 24 hours of receipt in order to make a claim with the manufacturer.
Special Orders
No returns, exchanges, or cancellations are permitted on special order, custom, or final sale products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All refunds will be issued according to the price of the product at the time of purchase
